1. Information We Collect

We collect information to deliver our services effectively, improve performance, and provide seamless automation across your business operations.

A. Information You Provide Directly

This may include:

• Name, email address, phone number
• Business name, services, or niche
• Messages you send us (emails, forms, onboarding details)
• Any details you input into our CRM, booking system, or AI automation tools
• Payment information (processed securely through trusted third-party payment providers — we do not store full card details on our servers)

B. Information Collected Automatically

When you interact with our website, texting system, AI agents, or CRM, we may collect:

• IP address, device type, browser type, and system settings
• Usage data (pages visited, features used, time spent)
• Log data such as timestamps, call logs, delivery status, and interaction history
• Message content needed to perform automated workflows (for example, replies to SMS campaigns or messages to AI assistants)

C. Information From Third Parties

In some cases, we may receive information from third-party platforms that you choose to integrate with Aivolve (such as CRMs, ad platforms, or scheduling tools). We only use this information to provide and improve the services you’ve requested.

2. How We Use Your Information

We use your information to:

• Provide and manage the services you sign up for
• Set up and run AI automations, campaigns, and customer communication workflows
• Respond to your questions and support requests
• Improve our systems, performance, and user experience
• Monitor for fraud, abuse, or security risks
• Send important updates about your account, service changes, or policy updates

3. Communications & SMS Messaging

Aivolve may use email, SMS, or phone calls to send you service-related messages, booking confirmations, reminders, and optional promotional content (when you’ve given consent).

You can opt out of promotional SMS at any time by replying “STOP”. Standard message and data rates may apply.

4. How We Share Your Information

We do not sell your personal information. We only share it in limited situations:

• Service Providers: Trusted third parties who help us deliver our services (for example, hosting providers, payment processors, SMS carriers, or integrated tools).
• Legal Requirements: When we are required to do so by law, regulation, or legal process.
• Business Transfers: If Aivolve is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that process, with appropriate safeguards.

5. Data Security & Retention

We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS), secure account access, and limited internal access only where needed.

We retain personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we take steps to delete or anonymize it.

6. Your Choices & Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your information, where applicable
• Limit or object to certain types of processing
• Withdraw consent for marketing communications at any time

To make a request, contact us at [email protected], and we’ll respond within a reasonable timeframe.

7. Children’s Privacy

Aivolve’s services are designed for businesses and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as we add new features, improve our services, or comply with changing regulations. When we make changes, we’ll update the “Last updated” date at the top of this page. We encourage you to review this Policy periodically.

9. How to Contact Us

If you have any questions about this Privacy Policy, how your data is handled, or would like to submit a request regarding your information, you can reach us at:

Aivolve
Email: [email protected]